Improve Your Business

Discover our Mystery Shopping service to further improve your business!

MYSTERY SHOPPING is a tool used by companies in all industries to measure service quality, compliance and obtain insight on products and services. We don’t just supply data or tick-boxing exercises. We work with you and your team to interpret the results and outline actions to enable your business to continuously improve.

Mystery Shopping is a hugely versatile tool, not only is it an objective way of measuring business performance throughout various channels, it also provides the insight into the customer experience and is also the solution to improving it.

STARTING FROM 25,000AMD
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Know More

Contact our Specialists to know more about Mystery Shopping

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How It Works

The three main stages of our Mystery Shopping service

Planning

The first step is to pinpoint the problems targeted to improve through our mystery shopping services. Our team will develop a plan targeting the assessment of the required channels, present to the client, fine-tune details and proceed to the Second stage.

Implementation

The plan implementation phase includes our mystery shoppers performing visits to the business and filling assessment data for reporting. This phase will also include assessing communication channels, such as direct calls, social media, email, website, mobile application etc.

Reporting

Our final report presents a detailed insight on all the findings of our mystery shoppers and communication experts. Our report will measure the business performance and customer experience, along with providing solution recommendations.

It's Not Just Shopping

Our customer experience assessments are used across a wide range of industries

Automotive

Mystery Drivers can assess pricing, maintenance services, rental/hire services, repair services, sales, management...

B2B

Mystery Clients can assess your management and sales team communication skills & quality in B2B meetings...

Communication

Mystery Customers can assess almost every aspect of your communication based business, from meeting till end result...

Education

Mystery Students or Families can attend your School, University or College to assess their overall experience...

Entertainment

Mystery Customers can visit your venue and assess the staff behavior, the services provided, the products sold and the overall experience...

Financials

Mystery Customers can assess the overall experience in your financial institution, from customer service, opening accounts, information request...

Food & Beverage

Mystery Diners can visit your restaurant, bar or cafe to assess staff behavior, food and service quality, service speed, ambience, hygiene...

Government

Mystery Residents can assess their overall experience within governmental institutions, from communication, service, requests to results and solutions...

Health Care

Mystery Patients can attend hospitals, clinics and medical stores to assess healthcare services, staff behaviors, emergency responses...

Hospitality

Mystery Customers can visit your hotel, guest house, hostel or resort to assess everything from checking in to checking out...

Retail Stores

Mystery Shoppers visit your store(s) or shop online through web/app or social media to assess the overall shopping experience.

Services

Mystery Customers will visit or contact you to request services and assess everything from communication, service quality, customer satisfaction...

Tourism

Mystery Tourists can participate in tours within Armenia and assess the overall experience...

Transportation

Mystery Passengers ride the bus, taxis, trains, metro... and report back on their overall experiences...

Utilities

Mystery Citizens assess various Utility companies customer services, along with applying for utilities, repair services...

Assessment Channels

Our team of professionals will assess interactions on the following channels

Face to Face

Mystery Shoppers will visit your business location(s), where they carry out an assessment based on the pre-planned objectives.

Telephone

Mystery Shoppers will call portraying particular scenarios to determine if the content and quality of the answers fit the company standards.

Social Media

Mystery Shoppers send messages portraying particular scenarios to determine if the content and speed of responses fit the company standards.

Website

Mystery Shoppers will provide valuable insight on shopping on your website and online communication with customer service personnel.

Mobile Application

Mystery Shoppers will provide valuable insight on using your mobile application and online communication with customer service personnel.

Email

Mystery Shoppers will make email enquiries to the contact team and track response times, content of replies and the complete customer experience.

Mystery Shopping Service

Contact us to order a Personalized Mystery Shopping Service that fits your requirements

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